Tenant Service Requests
Our Tenant Service Coordinators are the first point of contact for tenant inquiries.
Tenant inquiries are logged immediately and responded to within four hours. If your call is received at the end of the business day, your inquiry will be addressed on the next business day.
Weekends: For requests submitted on a Friday after 4:00 PM, your request will be dispatched on the following Monday morning.
Long weekends: A request submitted after 3:00 PM on the day prior to a long weekend will be dispatched on the following business day.
Should you have a service request, please contact the Tenant Service Coordinator in your region:
| Log-In to Tenant Services Request System |
|---|
| Location | Tenant Services Contact Information |
|---|---|
| Calgary, AB |
Shelagh Weston, Tenant Service Coordinator Phone: 403.209.3499 After Hours/Emergency: 403.245.4447 Email: tsr.cal@tonko.com |
| Edmonton, AB |
Norma Kelly, Tenant Service Coordinator Phone: 780.990.1768 After Hours/Emergency: 780.990.1768 Email: tsr.edm@tonko.com |
| Vancouver / Burnaby / Victoria, BC |
Allison Kwan, Tenant Service Coordinator Phone: 604.628.6656 After Hours/Emergency: 604.684.1198 Email: bctenantservices@tonko.com |
| Regina, SK |
Walter Lubenow, NewWest Enterprise Property Group Phone: 306.359.9799 After Hours/Emergency: 306.535.5159 Email: wlubenow@nwe.ca |
| Saskatoon, SK |
Al Tom, ICR Commercial Real Estate Phone: 306.664.6118 After Hours/Emergency: 306.664.6116 Email: al.tom@icrcommercial.com |
